Cookie Policy

1. Introduction: This Cookie Policy explains how Propulix uses cookies and similar technologies across our platform. We utilize these technologies to provide our AI-powered interior design services, customize user experiences, evaluate performance, improve our services, promote our offerings, and protect our users and platform. This policy aims to give you clear information about how we use cookies and your choices regarding their use.

2. What Are Cookies? Cookies are small text files that we place on your device when you visit our website. These files allow our platform to remember your actions and preferences over time, enabling us to provide a more personalized and efficient experience. Cookies are essential for many features of our service and help us understand how users interact with our platform to make improvements.

3. Types of Cookies We Use

3.1 Essential Cookies: Essential cookies are fundamental to the basic operation of our platform. These cookies enable core functionality such as user authentication, maintaining security during your session, managing your active sessions across our platform, distributing traffic to ensure optimal performance, and storing critical user preferences. These cookies cannot be disabled as they are necessary for the platform to function properly.

3.2 Functional Cookies: Functional cookies enhance your experience by remembering your preferences and settings. They store information about your language preferences, chosen theme settings, recently visited pages within our platform, specific design preferences for our AI generation system, and your interface customization choices. While not strictly necessary, these cookies significantly improve your user experience by personalizing our service to your needs.

3.3 Analytics Cookies: Analytics cookies help us understand how users interact with our platform. They collect information about the duration of your visits, which pages you view, how you found our website, patterns in your usage of our services, and which features you use most frequently. This information is crucial for improving our service and ensuring we meet user needs effectively. All analytics data is anonymized and aggregated before analysis.

3.4 Performance Cookies: Performance cookies monitor and help improve our service's technical operation. They track important metrics such as page load times, error occurrence rates, user interactions with specific features, and overall system performance. This information allows us to identify and fix technical issues quickly, optimize our platform's performance, and ensure a smooth user experience.

4. Third-Party Cookies

4.1 Service Providers: We work with trusted third-party service providers who may also place cookies on your device. These include Stripe for secure payment processing, Clerk for user authentication services, AWS for infrastructure and content delivery, and select analytics services. Each third-party cookie has a specific, limited purpose related to providing our service.

4.2 Integration Purposes: Third-party cookies enable essential platform integrations. They facilitate secure payment processing, maintain secure user authentication, enable efficient content delivery through our content delivery network, and provide valuable usage analytics. These integrations are carefully selected and monitored to ensure they meet our privacy and security standards.

5. Cookie Management

5.1 Browser Settings: You have complete control over cookies through your browser settings. Most browsers allow you to view, manage, and delete cookies through their preferences or settings menu. You can also configure your browser to block cookies or alert you when websites attempt to place cookies on your device. We provide detailed guidance on managing cookies in different browsers through our help documentation.

5.2 Control Options: We provide various options for managing your cookie preferences on our platform. You can choose to accept all cookies for the best experience, reject non-essential cookies while maintaining basic functionality, delete existing cookies from your device, or set specific preferences for different types of cookies. These choices can be updated at any time through our cookie preference center.

6. Impact of Disabling Cookies

6.1 Essential Functions: Disabling certain cookies may significantly impact your ability to use our platform. Essential cookies are required for account access, processing payments securely, generating AI designs, and maintaining platform security. Without these cookies, we cannot guarantee access to all platform features or maintain the security of your account.

6.2 Optional Features: Disabling non-essential cookies may result in a less personalized experience. You may lose access to features such as personalized interface settings, saved preferences for design generation, usage history for quick access to recent projects, and custom settings for platform functionality. While the core service will remain accessible, these conveniences will not be available.

7. Cookie Updates

7.1 Policy Changes: We regularly review and update our Cookie Policy to reflect changes in our services, security improvements, technological advancements, and legal requirements. Updates may occur when we add new features, enhance security measures, adopt new technologies, or adapt to changes in privacy regulations.

7.2 Notification: We ensure transparency about changes to our Cookie Policy through multiple communication channels. Updates are announced through platform notices visible when you log in, email updates for significant changes, references in our Terms of Service updates, and announcements on our website. We provide adequate notice before implementing any material changes to our cookie practices.

8. Contact Information

For any questions or concerns about our Cookie Policy, please contact us at:

Email: privacy@propulix.com Address: 251 Consumers Rd North York, ON M2J 4R3 Canada

Business Hours: Monday-Friday, 9:00 AM - 5:00 PM EST

This Cookie Policy was last updated on November 25, 2024, and we regularly review it to ensure it remains accurate and current with our practices and applicable regulations.